Refund policy

At RANDER MISTRAL, we strive to ensure every order arrives exactly as expected. Please review our cancellation and return policy before placing an order.

Order Cancellation

Orders may be canceled within 24 hours of purchase.

After this period, your order may already be in processing, packing, or preparation for shipment. Once an order enters the shipping process, we are unable to guarantee cancellation requests.

If you need to make changes to your order, please contact us as soon as possible and our team will do our best to assist you.

Returns & Exchanges

Due to the nature of our products and limited inventory releases, we currently do not offer returns or exchanges for:

- Change of mind

- Ordering the wrong item

- Personal preference

Incorrect size selection made during checkout

We encourage customers to carefully review product descriptions, sizing information, and order details before completing a purchase.

Damaged, Defective, or Incorrect Items

If your order arrives with any of the following issues:

- Manufacturing defects

- Damaged items upon arrival

- Incorrect product received

Please contact us within 7 days of delivery and include:

- Your order number

- Clear photos showing the issue

- Photos of the packaging (if applicable)

Once reviewed, our team will work with you to provide an appropriate solution, which may include a replacement, store credit, or refund where applicable.

Contact Us

If you have any questions regarding your order, our team is always happy to help.

Thank you for supporting RANDER MISTRAL.