Shipping policy
Order Processing
At RANDER MISTRAL, every order is carefully prepared to ensure your products arrive in perfect condition.
Orders are processed and prepared for shipment within 1–3 business days after payment confirmation. During this period, items are inspected, packed, and prepared for dispatch.
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking Information
Tracking numbers are generally issued within a few business days after your order has been processed.
Please note that tracking updates may not appear immediately. Shipping information will become available once the package has been accepted and scanned by the carrier.
Customers can monitor their shipment status using the tracking number provided in the shipping confirmation email.
Estimated Delivery Time
Delivery times vary depending on the destination and shipping method selected at checkout.
Standard Shipping
7–15 business days
Express Shipping
3–7 business days
Please note:
- Delivery estimates do not include weekends or public holidays.
- Customs clearance procedures may occasionally cause delays beyond the estimated timeframe.
- Delivery times are estimates and cannot be guaranteed during peak seasons or unforeseen carrier disruptions.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country's customs authorities.
These charges are determined by local regulations and are the responsibility of the customer.
RANDER MISTRAL has no control over these fees and cannot estimate the amount that may be charged.
Additional Shipping Charges
In rare cases, carriers may apply additional fees for deliveries to remote locations, restricted service areas, or destinations requiring special handling.
Should any additional shipping surcharge apply, our team will contact you before proceeding with the shipment.
These fees are imposed by the shipping carrier and are not retained by RANDER MISTRAL.
Lost, Delayed, or Damaged Shipments
If your package is significantly delayed, lost in transit, or arrives damaged, please contact our support team as soon as possible.
We will work directly with the shipping carrier to investigate the issue and assist you in finding the most appropriate solution.